How can I purchase DVD's from your online store?
You may purchase both DVD's on this website by clicking on the Products button in the navigation bar. All DVD orders are now fullfilled through CreateSpace. The link will take you to there site where you can order the DVD's.
Or press the Order Now button to your right and it will take you there.
How can I purchase Digital Download's from your online store?
You may purchase both Digital Downloads on this website by clicking on the Store button in the navigation bar. That will take you to our online store. You can choose which videos or ebooks you would like. Add the to your cart or "bag" and checkout.
What payment options do I have?
You can use Google Checkout or Paypal to purchase a Digital Download. Each one of those services allows for credit card transactions.
For the DVD's, CreateSpace will let you use any credit card currently supported by there service.
What are the exchange rates for international orders?
All of our transactions are in US dollars. So if your in another country, say Canada, and you pay by credit card, your credit card company will handle the currency conversion for you.
How do I find out the current exchange rate?
You can use this online currency converter to see what the exchanges are. But it may vary slightly from you credit cards exchange rate. http://www.xe.com/ucc/
Are your products available at local bike shops?
Some bike shops are stocking the DVD's, but only a few. Call your local bike shop and request that they carry the DVD's.
What region are your DVD's?
Our DVD's are region free. So they should play in any DVD player in the world.
What is the difference between the Mountain Biking DVD and the Freeride Fundamentals DVD?
The Mountain Biking DVD covers a wide range of beginner to intermediate skills, with a number of trials skills. Great for cross country riders and freeriders.
The Freeride Fundamentals DVD is geared more towards freeriding skills for dual suspension bikes. There is also a thorough section on fundamental elements which is great for all levels of riders.
How much tax do I pay?
Canadian residents pay 7% GST. If you live in British Columbia, you also pay a local tax of 7%. All other international buyers do not pay tax.
What shipping methods do you offer?
At this point we offer one standard shipping and handling rate. All orders will take approx 7-10 days to arrive from the time they are shipped. We ship orders several times per week. In the future we may add FedEx or other expedited services.
What kind of special features can be found on the DVD's?
Some of the special features are:
- Responding to accidents simulations
- Instructor Certification Programs
- Sections on Dirty Jumping & Trials
- Freeride Bike Set-up
- Interviews with the riders
- Music Video's and lots of other fun stuff
Where was the DVD filmed and produced?
Both DVD's were shot in and around Vancouver BC, Canada, including the Sunshine Coast, Whistler, Squamish and Port Moody.
How long are the DVD's?
West Coast Style - Mountain Biking is 58 minutes long, with approximately 20 minutes of special bonus material.
West Coast Style - Freeride Fundamentals is 64 minutes long, with approximately 30 minutes of special bonus material.
What is the content of the DVD's based on?
The Canadian Mountain Bike Instructor Certification team developed the curriculum. Namely, Joan Jones and Daamiann Skelton, both professional riders and mountain biking enthusiast.
How do the Digital Downloads differ from the DVDs?
The DVDs have been split up based on individual skills and have been formated to play back on your computer and digital media player.
What devices can digital downloads be played on?
The Digital Downloads can be played on the IPAD,IPOD, IPOD Touch, Apple TV, IPhone, and any computer with Quicktime installed. Quicktime can be downloaded here. http://www.apple.com/quicktime/player/
Will the Digital Downloads play on my Zune media player?
The Zune media player does play some quicktime files. However, if your Zune won't play the Digital Downloads, you can download a free media converter here. Free Zune Video Converter 1.1
When I purchase a Digital Download or an eBook, how do I receive them?
After completing the purchase, an email will be sent to the email address you provided that contains a secure link that will automically downlod the file to your specified folder.
How long is the download link active for?
The download will be active for 48 hours after the purchase is complete. You MUST download it in 48 hours or the link will expire.
How do I put my digital downloads on my ipod?
Use Itunes to import the file into your Itunes library from the folder you saved your file to. Sync your ipod as normal.
What is an
eBook?
An eBook is a PDF file that can be viewed on any computer that has a PDF reader. You can download a PDF reader here.http://get.adobe.com/reader/
What kind of content is in a West Coast Style eBook?
The West Coast Style eBooks contains further detailed information on individual skills that may be easier to study using written instructions and illustrations and are meant to compliment the digital downloads.
Can I print the eBooks?
Yes
How can I read the eBooks on my IPhone?
There are many ways to store and view a pdf on your IPhone. A good application that we suggest is available for purchase here. Air Sharing or Goodreader
I have questions not answered by this FAQ?
Go to the contact us page and ask us. We'll be happy to answer any question you may have.
